Own It

Mistakes happen.  You will be involved, be it majorly or minorly, in these mistakes.  What you do with them is a key in forming the type of person you are, both in your business and in your personal life.

For many, first instinct is to run, duck, or point blame when mistakes are exposed.  It seems that the avoidance process is exhausting, and lingers with you for a long time.

I've found that owning up, regardless of your level of responsibility, is far less painful.  Recognizing a mistake, owning up, and initiating corrective measures builds everyone's loyalty and confidence in you.  If the plumber you hire makes a mistake and does everything necessary to get it fixed, you will hire that plumber again without hesitating.  If the plumber blames the countertop guy and avoids the situation, you will never work with him again.

It doesn't really matter if there are other parties who are also at fault.  If you're name is associated, it's well worth your time and effort to make sure the mistake gets fixed.  All that matters is that things you are involved in end correctly.  Take ownership, and watch things end better than they would otherwise.